FAQ

Frequently Asked Questions

Everything you need to know about ordering Kulture Kuré. Find answers about shipping, returns, preorders, sizing, tracking, and more.

How long does order processing take?

Please allow 2–5 business days for in-stock orders to be processed before shipment. During major drops, promotions, and holidays, processing times may be slightly longer due to higher order volume.

How long does shipping take?

Shipping time begins after your order has been processed. Delivery times vary based on your location and the shipping method selected at checkout.

Once your package leaves our facility, you will receive tracking information by email.

How can I track my order?

As soon as your order ships, a tracking number will be sent to the email address used at checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

What is your preorder policy?

Preorder items are products reserved before they are ready to ship. The estimated shipping timeframe will be listed on the product page at the time of purchase.

Preorder dates are estimates and may change due to production, quality control, customs, or shipping delays.

If your order contains both preorder and in-stock items, the entire order may ship together once the preorder item is ready unless otherwise stated.

What does “made to order” mean?

Made-to-order pieces are produced specifically for your order and may require additional production time before shipping.

Because production is limited, once certain styles or colorways sell out, they may not return.

Can I cancel or change my order?

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that cancellations, address changes, size changes, or product changes can be made after checkout.

Please review all order details carefully before completing your purchase.

What is your return and exchange policy?

Returns and exchanges are accepted only according to the policy listed on our Returns page.

Items must meet all return requirements, including being unworn, unused, and returned in their original condition with all applicable packaging and tags.

Final-sale, limited-release, preorder, or made-to-order merchandise may have different return restrictions.

What if I receive the wrong or damaged item?

If your order arrives damaged, defective, or incorrect, please contact Kulture Kuré as soon as possible after delivery.

Include your order number along with clear photos of the item and packaging so our team can review the issue.

What if my package is marked delivered but I cannot find it?

First, check around your delivery location, with household members, neighbors, front desks, mailrooms, or other secure areas where the carrier may have left the package.

If the package still cannot be located, contact the shipping carrier using your tracking number.

Kulture Kuré is not responsible for packages that have been confirmed as successfully delivered to the shipping address entered at checkout.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. We will do our best to help before the order ships, but address changes cannot be guaranteed once processing has begun.

Additional shipping fees may apply if a package is returned because of an incorrect or incomplete address.

How do I know what size to order?

Please refer to the Size Guide available on our website before purchasing.

Sizing may vary depending on the product, fit, and design. Product descriptions may also include additional fit information for specific pieces.

Will sold-out items be restocked?

Not always.

Kulture Kuré releases select products in limited quantities, and some pieces may not be reproduced once they sell out.

We recommend joining our email list and following Kulture Kuré for restock announcements, upcoming drops, and new releases.

Do you ship internationally?

Available shipping destinations will appear during checkout. International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

International delivery times may vary depending on customs processing.

Can I combine multiple orders?

We cannot guarantee that separately placed orders can be combined after checkout.

To avoid paying separate shipping charges, we recommend purchasing all desired items within the same order whenever possible.

How can I contact Kulture Kuré?

For order assistance or general questions, please contact us through the Contact page.

When contacting us about an existing order, include your full name and order number so we can assist you more efficiently.

How can I stay updated on new drops?

Join the Kulture Kuré email list to be among the first to hear about new arrivals, limited drops, restocks, preorders, and exclusive releases.

Be First To The Drop.