KULTURE KURÉ SHIPPING POLICY

Order Processing

In-stock orders generally require 2–5 business days for processing before shipment.

Processing time is separate from carrier transit time.

During new drops, major promotions, holidays, or periods of high order volume, additional processing time may be required.

Shipping Confirmation

Once your order ships, tracking information will be sent to the email address associated with your order.

Please allow approximately 24–48 hours for carrier tracking information to update.

Delivery Times

Estimated shipping times shown at checkout are carrier estimates and are not guaranteed by Kulture Kuré.

Weather, carrier delays, holidays, customs processing, and other circumstances outside our control may affect delivery.

Preorders

Preorder merchandise ships according to the estimated production or shipping window stated on the applicable product page.

These dates are estimates and may change.

If an order contains both in-stock and preorder merchandise, the order may ship together when all items are ready unless otherwise stated.

Made-to-Order Products

Made-to-order merchandise requires additional production time before shipment.

The expected production timeframe will generally be communicated on the product page.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us as quickly as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional shipping costs may apply when a package is returned because of an incorrect, incomplete, or undeliverable address.

Delivered Packages

Once a carrier marks a shipment as delivered, customers should first check:

Around the delivery location

With household members

With neighbors

With apartment or building management

With reception desks or mailrooms

With the shipping carrier

Kulture Kuré cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier when the correct shipping address was provided.

Lost Packages

If tracking does not update or a package appears lost in transit, contact the carrier and then contact Kulture Kuré so we can review the shipment.

Resolution may depend on carrier investigation results.

International Orders

When international shipping is available, customers are responsible for applicable:

Customs charges

Import duties

Taxes

Brokerage fees

These charges are not included in the product price unless expressly stated.

Customs delays are outside Kulture Kuré’s control.