KULTURE KURÉ RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL. KULTURE KURÉ DOES NOT OFFER REFUNDS.

Please review your order carefully before completing your purchase.

3-Day Return Window

Customers have 3 calendar days from the confirmed delivery date to request an eligible return for store credit or exchange only.

Return requests submitted after the 3-day window will not be accepted.

No Refunds

Kulture Kuré does not issue monetary refunds whatsoever, except where otherwise required by applicable law.

Approved eligible returns will be resolved through:

Store credit, or

Exchange, subject to product availability

Original shipping charges are non-refundable.

Return Eligibility

To qualify for an approved return, merchandise must be:

Unworn

Unused

Unwashed

Free from stains, odors, makeup, deodorant, hair, or signs of wear

In its original condition

Returned with all original tags, packaging, accessories, and protective materials

Kulture Kuré reserves the right to refuse merchandise that does not meet these conditions.

Final Sale Items

The following items are not eligible for return, exchange, or store credit unless required by law or the item was received damaged, defective, or incorrect:

Preorders

Made-to-order merchandise

Items marked Final Sale

Clearance merchandise

Gift cards

Worn or washed items

Merchandise damaged after delivery

Worn socks or other hygiene-sensitive merchandise

Exchanges

Exchanges are subject to availability.

Because Kulture Kuré produces many items in limited quantities, we cannot guarantee that the same product, size, or color will remain available.

If your requested replacement is unavailable, eligible merchandise may be approved for store credit.

Return Shipping

Customers are responsible for all return shipping costs unless Kulture Kuré confirms that the merchandise arrived damaged, defective, or incorrect.

We strongly recommend using a trackable shipping method.

Kulture Kuré is not responsible for return packages lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact Kulture Kuré within 3 calendar days of confirmed delivery.

Your request should include:

Full name

Order number

Description of the issue

Clear photographs of the merchandise

Photographs of the original packaging when applicable

Claims submitted after the 3-day period may not be eligible for assistance, except where otherwise required by law.

Order Cancellations

Orders begin processing shortly after purchase and cannot be guaranteed for cancellation or modification.

Preorder and made-to-order purchases may not be canceled once production or fulfillment has begun.

Acceptance of Policy

By completing a purchase with Kulture Kuré, you acknowledge and agree to this Return & Exchange Policy, including our 3-day return request period and no-refund policy, subject to rights that cannot legally be waived.