Refund policy

Return & Refund Policy

48-Hour Return Policy

At Kulture Kuré, customer satisfaction is important to us. Customers must contact us within 48 hours of receiving their order to request a return, exchange, or report an issue with their purchase.

To be eligible for a return or exchange, items must be:

  • Unworn

  • Unwashed

  • In original condition

  • Returned with original tags and packaging attached

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for returns, exchanges, or refunds:

  • Final Sale items

  • Custom-made products

  • Personalized items

  • Clearance or discounted items

  • Gift cards (if applicable)

Kulture Kuré reserves the right to refuse returns that do not comply with our policy requirements.

Made-to-Order Production Policy

Because all Kulture Kuré products are made-to-order, orders cannot be canceled or refunded once production has started.

Orders are immediately placed into processing and production after purchase to ensure timely completion and delivery.

By placing an order with Kulture Kuré, customers acknowledge and agree that:

  • Production may begin shortly after checkout

  • Refund requests submitted during production will not be accepted

  • Made-to-order items require dedicated production time before shipment

This policy helps maintain production efficiency and product quality standards.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the following:

  • Your order number

  • Clear photos of the item(s)

  • A detailed description of the issue

Once reviewed and approved, we may offer one of the following solutions depending on the situation:

  • Replacement item

  • Exchange

  • Store credit

  • Refund

Kulture Kuré reserves the right to determine the appropriate resolution on a case-by-case basis.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as Kuré is not responsible for lost return packages.

Refund Processing

Approved refunds will be processed back to the original payment method within approximately:

  • 5–10 business days after the returned item has been received and inspected

Processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank, as processing times may vary

If you still have not received your refund, please contact our support team.

Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, alternative solutions such as store credit or refunds may be offered.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us through our Contact Page or customer support email.